We’ve had several smart phones before, but the HTC Touch phone works seamlessly with the computer and day-to-day software (mobile versions of Microsoft Office programs including Microsoft Outlook).The phone really does feel like an extension of our PC. Plus the people love the ability to surf the Internet from anywhere. The Windows Mobile-powered smart phone simplified life by combining the best of a modern multi-function cell phone with some of the critical PC applications people rely on By choosing which programs what people wants to stare at every time they turn it on. they can set up the landing page with a variety of information. When it comes to customization (photos, ring tones, backgrounds), they change it all the time
IOS:
What we like about it as a product:1. The Camera Functions
2. Folder Settings
3. Spelling Test
4. Unified Inbox
5. multi-tasking
What we don’t like:
1. Semi-thread message
2. There is no real features upgrade for iPod
3. Be lack of new ideas ringtone
4. Unlock way is complicated
Blackberry:
BlackBerry users love the versatility and mobility that the device brings to their business and personal life, but like all devices, BlackBerries have their issues. As the models have become newer, so the bugs have been weeded out, but there are several common technical problems that BlackBerry users seem to experience across the board.What we like:
- great keyboard
- good messaging product (BBM)
- non-touch screen input (more precise, keeps screen clean)
- low cost, low data usage
- familiarity (to people who have used BlackBerry for work)
- push-based notification
- great email functionality
- more professional appearance, brand recognition
- easily unlocked from carrier (versus iPhone)
- good for travelling (some have dual CDMA/GSM radios and carrier plans)
- robustness / durability
- better reception / call quality (some models)
- security
1. Loud Camera
2. Browser Limitations
3. Erases Text Messages
4. Bulkiness
5. Additional Considerations
It’s no secret that when it comes to customer service, consumers want to get what they need when and how they want it. Technology and social media have made the customer that much more impatient. It’s the job of the service providers to develop technology that can serve their customers better without necessarily increasing their customer care costs. This is called self-service automation.
Smartphones are revolutionizing everything we do and how we do it, including the way people communicate. Today, people are doing much more than talking on these devices – they browse the Web, manage e-mails and send text messages. According to a survey conducted by the Wireless Association, text messaging continues to grow at an unprecedented rate with almost five billion messages being sent and received per day at the end of 2009.Today, 25 percent of U.S. households do not have a landline telephone and rely exclusively on a mobile phone. Reports estimate that in 2009, 65 percent of consumers used their mobile phone to call customer care. On top of that, 54.3 million smartphones were sold just in 1Q 2010, which is 17.3 percent of all mobile phones sold. A report from Gartner forecasts that the number of smartphones will grow from 179 million in 2009 to 525 million in 2012. Ever since smartphones came onto the scene, they have been revolutionizing everything we do and the way we do it.
Smartphones possess many capabilities for its users. Voice is no longer the only primary mode of communication; smartphones include text, touch and visual inputs and outputs. The array of applications provided by such mobile devices allow for customers to choose which mode of communication works best for them. The greatest advantage is that smartphones are mobile and always connected to the Internet, thus customers are able to stay connected and retrieve information when and where they need it.
The smartphone revolution is happening now and it’s happening fast. How will this change customer care? Let’s imagine for a moment, you need to solve a problem with your service provider. Instead of picking up the phone and dialing an 800 number to either wait in line for a live agent or to try to communicate your inquiry to a machine, you can now pick up your smartphone and find an icon on your screen with your service provider’s brand. Once the app is activated, you will be greeted by a menu of links that, when chosen, will bring you to where you can see your question answered. With the recent advances in mobile voice search, you can also speak your queries to your smartphone and get the answer you are looking for in a matter of seconds. And you can enter text or tap to navigate the menu. This natural interface provides us with friendly choices designed to ease and quicken our customer service.
Unlike some of the telephone based automated systems of the past, smartphone device applications using touch, text and talk interaction are fast and easy to use. Rather than fighting with time, we can rest assured that with mobile customer service, time is on our side.
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